Policies & Terms
Nite Ize is currently shipping orders within the Contiguous United States only. Free ground shipping via UPS on all orders $15 and over in the Contiguous United States. Free shipping promotion not valid on wholesale orders.
Nite Ize order shipping requires a 48 hour processing lead time. All orders must be placed before 2:00 pm (MST) in order to be shipped the next business day. Orders placed after 2:00 pm (MST) on Friday will ship the following Tuesday.
Please Note: Expedited UPS shipping times apply to the order once it has left our shipping facility and is not inclusive of any internal processing lead time. We do not guarantee weekend delivery on any shipping options.
**P.O. Boxes** UPS does NOT deliver to P.O. Boxes. If you would like your order delivered to a P.O. Box, you must email us at email@example.com or call us directly at 800.678.6483 or 303.449.2576
Due to restrictions in shipping Lithium Batteries outside of the United States, we are no longer able to offer USPS as a shipping option.
If you have any questions about our shipping options, when your order will ship, or estimated delivery times, please contact our customer service team via email at firstname.lastname@example.org or call us directly at 800.678.6483 or 303.449.2576
All domestic orders ship from our headquarters in Boulder, Colorado. We currently offer the following shipping methods: UPS Ground
Please allow 4-6 business days (unless upgraded shipping options are chosen).
Please Note: Expedited UPS shipping times apply to the order once it has left our shipping facility and is not inclusive of any internal processing lead time.
Special Promotional Offer - Free ground shipping on all orders $15 and over to be delivered within the contiguous United States.
Free shipping offer valid on orders shipped in the Contiguous United States and applies to UPS Ground shipping only. International and wholesale orders do not qualify.
If you choose alternative shipping options or are not eligible for free shipping, regular charges will apply (except you will be credited the cost of standard shipping during checkout).
To participate simply add merchandise to your shopping cart totaling at least $15 and select Free Shipping at checkout to receive the free shipping option.
30-Day Return Guarantee
You can return any unopened product sold and fulfilled by niteize.com within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error.
Instructions: *Returns / exchanges require an RMA (Return Merchandise Authorization)
Number to assist in processing.
*To obtain an RMA Number, call Toll Free: (In US only) 800.678.6483 or 303.449.2576 to reach our customer service department.
*Items should be returned in their original product packaging.
*Package the item/s and write the RMA Number on the outside of the box and send to:
Nite Ize, Inc.
6303 Dry Creek Pkwy
Niwot, CO 80503
We recommend using registered mail, UPS, or FedEx for all returns.
Refunds will take up to 14 business days to process from the date that Nite Ize receives the merchandise.
Questions? Send us an email, email@example.com
Effective Date: March 27, 2015
INFORMATION WE COLLECT
We collect information from you in several ways, including when you provide it to us, such as when you place an order, create a user account (profile), sign up for email newsletters or otherwise enter it on our website, and through automated processes. We also collect information about your transactions with us, including your order history.
INFORMATION YOU PROVIDE TO US
We may ask you and you may choose to provide certain personal information to us, such as your first and last name, email address, mailing/shipping address, other location information and telephone number(s). We also collect information when you place an order and when you create a user account (profile), including the password that you select (or one that we set, in the case of a password reset).
AUTOMATED INFORMATION COLLECTION
We may automatically collect certain information when you visit our website, such as your IP address; details about your browser, operating system and device/hardware; your location, if available; the URL that referred you to our website; your activities on our website; and other logging information, including the date and time of your visit. We may use a variety of technologies for such data collection, including web logs, web beacons, clear GIFs, cookies and others.
Your browser, or other software, may allow you to reject or remove cookies, but if you do so, some features of our website may not work properly, and we may not be able to immediately recognize you the next time that you visit.
ANALYTICS SERVICES, TARGETED ADS & DO-NOT-TRACK
We may also use third-party analytics services, including Google Analytics, and these services may track details about your online activities over time and across different websites. These services help us to improve our website, products and offers. These services may also allow others to provide you with targeted ads or content that you may be interested in based on your online activities. You can learn more about Google Analytics and your choices at this link.If you would like to learn more about targeted ads and consumer choice, you may wish to visit the Network Advertising Initiative or the Digital Advertising Alliance.
We do not respond to, or take any specific action in connection with the receipt of, Do-Not-Track signals or other similar mechanisms regarding the collection of information about an individual's online activities over time and across third-party websites or online services.
HOW WE USE THE INFORMATION THAT WE COLLECT
We use the information that we collect from you to process your requests, such as orders, and to provide you with services and other information that may be of interest to you, like email newsletters or details regarding new products, special offers or upcoming events. We also use the information that we collect to create your user account (profile) and to enable you to use its features, and we may use the information that we collect to provide you with support and to enforce our Terms.
HOW AND WHEN WE SHARE INFORMATION WITH OTHERS
We may share the information that we collect from you with service providers who assist us in our operations. We may also share information to satisfy any applicable law, regulation, subpoena, government request or other legal process. And, we may also share information with others, including law enforcement, to protect our website and to enforce our Terms. We also reserve the right to share the information that we collect with any successor organization in the event of a merger, consolidation, transfer of our assets or other change in our organization.
THIRD PARTY SITES & SERVICES
Our website includes features from third parties that allow you to interact with online and social media services, like Facebook, You Tube, Twitter and others. If you use these features, then we may share information about you with those third parties, and they may collect additional information from you. You should review the privacy policies for such third party services to understand how they collect and use information.
Our website may also include links to third party websites or other online services. We are not responsible for these other sites and services, and they may collect and use information about you. You should review their privacy policies before using such sites or services to understand how they collect and use information.
UPDATING YOUR INFORMATION AND PREFERENCES
Our website may allow you to update the information that we collect from you, such as the contact information that you provide when you create an account (profile) or place orders. You may also request that we update your information by sending an email to us at firstname.lastname@example.org. If you would prefer not to receive email newsletters or other messages from us, you may use the "unsubscribe" features that are included in such messages or contact us at email@example.com.
HOW WE PROTECT YOUR INFORMATION
We use commercially reasonable and industry standard security technologies and safeguards to protect the information that we collect and use. We also expect our service providers to protect information in the same manner.
INFORMATION IS TRANSFERRED TO THE UNITED STATES
Our website and offices are located and operated in the United States. The privacy and data protection laws in the United States may differ from those of other countries. If you are located outside of the United States, please be aware that the information that we collect from you will be transferred to and processed, stored and used in the United States.
EUROPEAN ECONOMIC AREA ("EEA") RESIDENT RIGHTS
All Nite Ize websites are hosted outside the European Economic Area. The information you provide is transmitted to the United States of America, and is stored and processed in the United States of America. If you are a resident of the EEA, when we process your personal data we will only do so when we have a legitimate interest in processing your information. For example, we may process your personal data to communicate with you about changes to our Services, and to provide, secure, and improve our Services. Or, to process your order through the Nite Ize online store. In addition, you have the following data protection rights:
If you wish to access, correct, update, or request deletion of your personal information, you can do so at any time by us using the contact information provided below.
In addition, you can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information. Again, you can exercise these rights by contacting us using the contact information provided below.
If we have collected or processed your personal information with your consent, you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.
Our website is intended for general audiences, and we do not knowingly seek or collect personal information from children under the age of 13. In the event that we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any personal information from or about a child under age 13, please contact us at firstname.lastname@example.org.
ATTN: Privacy Office
Nite Ize, Inc.
6303 Dry Creek Parkway
Niwot, CO 80503 USA