Shipping Policy
SHIPPING POLICY
Nite Ize is currently shipping orders within the United States only (excluding Puerto Rico).
All orders must be placed before 2:00 pm (MST) in order to be shipped the next business day. Orders placed after 2:00 pm (MST) on Friday will ship the following Tuesday.
Please Note: Shipping times apply to the order once it has left our shipping facility and is not inclusive of any internal processing lead time. We do not guarantee weekend delivery on any shipping options.
** Unfortunately, Nite Ize is unable to deliver to APO/FPO/DPO addresses at this time.
Lithium Batteries
Due to restrictions in shipping Lithium Batteries, we are no longer able to offer USPS as a shipping option. Restricted products with Lithium Batteries will be shipped UPS.
If you have any questions about our shipping options, when your order will ship, or estimated delivery times, please contact our customer service team via email at info@niteize.com or call us directly at 800.678.6483 or 303.449.2576
Shipping
All domestic orders ship from our headquarters in Boulder, Colorado. We currently offer the following shipping methods: UPS Ground, USPS Ground Advantage
Please allow 4-6 business days for delivery
Please Note: Shipping times apply to the order once it has left our shipping facility and is not inclusive of any internal processing lead time.
Special Promotional Offer - Free USPS ground shipping on all orders $50 and over.
Free shipping offer valid only on orders shipped within the United States (excluding Puerto Rico). International, wholesale, and pro account orders do not qualify.
To participate simply add merchandise to your shopping cart totaling at least $50 and select Free Shipping at checkout to receive the free shipping option.
30-Day Return Guarantee
You can return any unopened product sold and fulfilled by niteize.com within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error.
Instructions: *Returns / exchanges require an RMA (Return Merchandise Authorization)
Number to assist in processing.
*To obtain an RMA Number, call Toll Free: (In US only) 800.678.6483 or 303.449.2576 to reach our customer service department.
*Items should be returned in their original product packaging.
*Package the item/s and write the RMA Number on the outside of the box and send to:
Nite Ize, Inc.
6303 Dry Creek Pkwy
RMA#________
Niwot, CO 80503
USA
We recommend using registered mail, UPS, or FedEx for all returns.
Refunds will take up to 14 business days to process from the date that Nite Ize receives the merchandise.
Questions? Send us an email: info@niteize.com
